3. The Kanban method uses Kanban boards to visualize invisible work, workflow, & business risks.
As a general rule, seek to make that which is invisible, visible. Once invisible work, workflows, and business risks can be seen, it is possible to manage them better. Understand how to define and capture requests for work. Visualize each request with a card on a Kanban board. Visualize the sequence of knowledge discovery activities performed from when the request is first received until it is completed and ready for delivery to the customer. We call this sequence of knowledge discovery activities, the workflow.