Frequent Questions

We're here to help

Our dedicated support team is always on hand to make things easy for you. Here are just some of the frequently asked questions to help resolve any initial questions that you may have. If you don’t find what you are looking for then please get in contact with our support team.

If you live in a country where our pricing doesn’t make sense, then we have created a reduced pricing policy to make it more affordable, bringing our pricing inline with the cost of living.  Please check the list of countries to find the appropriate level of reduction of our training price, for your country.  If you want to apply the reduction, please get in contact as this is not added automatically. 

Our payment gateway provider is Stripe and sometimes payments can be declined if the payment details are not correct. e.g the name and address do not match those with the card provider. In this case please check that you are entering the correct details, or use a different card.  This is a safety feature of Stripe to prevent fraudulent transactions. If this, however, is a genuine transaction we will help resolve this with Stripe. 

Payment alternatives. We also provide the option of payment via bank transfer if online payment through our website is problematic. 

In both instances, please contact us

With the goal of always delivering the most current and relevant content, please note that the class agenda, contents, and schedule, are subject to change.

Substitutions are accepted at any time. Cancellations must be notified by email and refunds will be provided according to the following:

    1. More than 10 days prior = 80% of the course fee
    1. 5 to 10 days prior = 50% of the course fee
    1. Less than 5 days = no refund provided

The David J Anderson School of Management reserves the right to postpone or cancel training events if there are insufficient registrations or if presenters are unable to attend due to illness. If necessary, you will be notified no later than 7 days prior to the event and all registration payments will be refunded promptly. If circumstances require, presenters may be substituted for alternative qualified presenters with equivalent experience.

Please be advised that events can be subject to changes in date and/or venue due to acts out of our control such as bad weather, civil unrest, etc. It is recommended that you purchase changeable and refundable tickets. The David J Anderson School of Management will not be responsible for incurred costs in the event that we need to make changes due to circumstances beyond our control.

To make a cancellation or transfer your booking with us please contact us. 

If you have a code for a discount as part of our promotions that we run periodically then please enter when making your booking. 

In some instances, the discount is already applied and this will be marked clearly on the communications provided. 

We only run limited promotions during the year and the discount codes have an expiry date of 2 months from issue. If you are using an old promotional code then it has expired. 

Please contact us to find out if we have any current promotions you can benefit from.  


We have created a blended learning experience for our training meaning that you are not just doing via a zoom chat. We have tailored a training experience based on the class materials for you to maximize your learning. 

With our training, you learn via a mixed format of self-based learning, live training sessions, pre-recorded on-demand videos, and engaging with your peers in group sessions. Depending on the course you may be asked to provide course work or take a short test. 

You can change your course at any time, please contact us to provide you details. 

Our training is predominantly in English but can provide it in other languages upon request if there is a sufficient number of people to run the class. This would require delivering the training with a co-trainer who can also translate. 

Training classes with more than 5 persons can be tailored to meet your specific language requirements. Please get in contact to discuss. 

The Kanban University credential or certificate of class completion will be issued directly by the Kanban University using the email you provided. If you have not received this after 2 weeks of class completion then please contact us.

Extra Info:  

If you miss more than one hour of training you could forfeit the class certificate. Something that would be explained at the beginning of the training. 

If you do not engage with or participate in the online class activities you would also forfeit the related class certificate. 

No, there is no need to do an exam.

In the future, we may need to add an exam for our online courses to ensure the quality of learning. 

The training classes listed publicly on our website will be online at least until 2021.

Our online training is the best solution we can provide until COVID-19 is sufficiently under control and is our preferred method for the foreseeable future, for publicly listed classes. 

Our private training can be delivered online & offline depending on the requirements. These do not require the same level of travel for those taking the training and are therefore safer to carry out. Please contact for more info.  

The Kanban Coaching Professional credential from the Kanban University can be earned once you have taken the training classes that relate to the KMP credential and the KCP credential

For the KMP credential, you need to have taken the Kanban System Design and Kanban Management Professional training. Or taken Kanban System Design with our new upstream training class ‘Kanban for Design and Innovation’ or ‘Kanban Systems Improvement.’ The KMP is an internationally recognized credential in the Kanban Method awarded by Kanban University.

Once you have the KMP credential you need to then complete the Kanban Maturity Model and Kanban Coaching Practices training. On completion of these, you will then be sent your KCP credential directly from Kanban University. 

Depending on the training you will be asked to familiarise yourself with the relevant training by reading the related books. 

We include pre-recorded videos for most of our training and it is a prerequisite that you have watched these before the live training as you will be required to participate in group sessions using the knowledge from the video training. 

In some classes, you are also required to have read case studies and materials provided to you before the live training sessions. These materials are all made available to registered students from our learning platform

Our training courses have different durations please check the listed training for details.  These are guideline durations to the course and video content. You are also expected to do the self-study aspects of the training.

Kanban Maturity Model (KMM):

5-day training. 2.5hrs a day live sessions with David J Anderson and 12.5 hours of recorded videos to view. 

Kanban Coaching Practice (KCP):

4-day training. 2.5hrs a day live sessions with David J Anderson and 8 hours of recorded videos. 

Change Leadership Masterclass: 

5-day training. 2.5hrs a day live sessions with David J Anderson & co-trainer, and 5 hours of recorded videos to view. 

Fit for Purpose:

4-days training. 2.5hrs a day live sessions with David J Anderson and 5 hours of recorded videos. 

Kanban System Design:

4-day training. 2.5hrs a day live sessions.

Kanban for Design and Innovation:

4-day training. 2.5hrs a day live sessions.


4-day training. 2.5hrs a day live sessions with David J Anderson & co-trainer.