Managing Dependencies for Enterprise Agility

part of the Agile Pain Point Solutions (APPS) series 

February 7, 2020

Bilbao, Spain

Trainer: Andreas Bartel

Managing Dependencies for Enterprise Agility

Using Dynamic Reservation Systems, Capacity Allocation and Classes of Reservation 

A lightweight, probabilistic, risk managed approach to capacity management and anticipating dependencies 


Managing dependencies effectively is often the key to unlocking enterprise-scale agility. However, existing Agile doctrine doesn’t provide a good solution, often resorting to “big planning up-front”, large, expensive meetings, the use of copious balls of string, only to find later that many dependencies remained hidden and emerged later only to disrupt plans and delay deliverables.

Enterprise Services Planning has an elegant solution to managing dependencies in large-scale businesses, and it is a solution tried and tested in many other environments where uncertainty and risk are prevalent: the use of dynamic reservation systems, capacity allocation, and classes of reservation. If you’ve ever held a “stand-by” ticket, or a “shuttle service” ticket, or ever paid extra for a fully refundable, changeable ticket, or ever pre-paid a hotel reservation to save money but the conditions stated that your booking wasn’t changeable or refundable, then you’ve already experienced the use of a dynamic reservation system, to manage risk and uncertainty. Such systems can be used to elegantly manage dependencies in enterprise services work, and product development. This compact 1-day class will teach you how!

Learn how to manage dependencies better using probabilistic approaches to risk and reduce or completely eliminate your existing, expensive, time-consuming and unreliable, deterministic approach. Using techniques, pioneered, tested and evolved at the large online travel business, eDreams Odigeo, you’ll learn a better way to enable enterprise agility and Agile at scale. Learn to manage dependencies with classes or reservation based on risk assessment, dynamic reservation systems and capacity allocation linked to patterns of demand.

Managing Dependencies for Enterprise Agility (21% VAT inclusive)


If you or your employer have a permanent office in Spain, and you work in that permanent office, then VAT must be collected.

Managing Dependencies for Enterprise Agility (VAT exclusive)


If your company is not registered in Spain or does not have a permanent establishment in Spain VAT is charged at 0%.  You are required to provide us with your tax reference number and company details, so we can produce a 0% VAT Invoice. Those who are self employed must provide proof of registration in their country of residence.  

Learning Objectives:

  • Understand that all products or services have design, implementation and service delivery elements
  • Learn how to identify and describe the design, implementation and service delivery elements
  • Understand how to recognize and define or describe a customer purpose
  • Understand the 4 types of metrics: Fitness Criteria (used to select your product or service in the market); general health indicators; improvement drivers and vanity metrics
  • Understand that only fitness criteria are key performance indicators (KPIs)
  • Learn how to correctly classify metrics
  • Understand how to set objectives for each type of metric: fitness criteria have thresholds of acceptable performance and over serving; general health indicators have a range; improvement drivers have a target; while vanity metrics have an emotional need that may need addressed culturally and organizationally.
  • Understand the 4 commonly recurring types of fitness criteria: Lead Time; Quality; Safety & Conformance; and Affordability.
  • Recognize the 3 aspects of lead time (or time-to-market) as timeliness, predictability and duration, and learn how to describe them and when and how to recognize which is applicable.
  • Learn how to describe and specify requirements in a measurable fashion
  • Understand how Fit-for-Purpose metrics integrate with Balanced Scorecard, and OKRs

Who Should Attend?

This class is for delivery and function managers in the front-line of managing enterprise services work on a day-to-day basis. It is appropriate for anyone performing in any of the following roles: delivery manager; function manager; team lead; ScrumMaster; product owner; project manager; program manager; business analyst; portfolio manager.

This class is useful for anyone who wants to understand how to manage enterprise-scale dependencies with confidence, without significant overhead and cumbersome up-front planning. It’s useful for those facing the challenge of optimizing when to start work, and how to ensure sufficient capacity is available when it is needed. It is essential for anyone responsible for the “definition of ready” or the application of “entry criteria” for professional services, knowledge work requests typically found in high technology product development, IT systems development, and design and creative industries.

Course Outline:

  • Agenda
    • Demand analysis and exercise
    • Understanding lead time
    • Delivery risk assessment – probability of a dependency existing
  • Break
    • Understanding cost of delay – basic qualitative analysis
    • When does something need to start?
    • Relationship of cost of delay to classes of service including policy on dependency management
    • Allocating capacity in shared service to cope with “dependent demand”
  • Lunch
    • What is a dynamic reservation system?
    • 5 common classes of reservation in a dynamic reservation system
    • eDreams case study
  • Break
    • visualizing dynamic reservation systems
    • Discussion: Insights from today’s lessons. From #NoDependencyManagement through to traditional fully analyzed, planned and scheduled up-front, what new insights have you gained in risk management and how might the techniques you’ve learned today greatly reduce the pain of management dependencies in your organization? What challenges will you face implementing what you’ve learned today?


There are no specific prerequisites for this class. It is recommended that attendees have a business background or a role in marketing, strategic planning or portfolio management. A business degree or formal qualification in business is not necessary but attendees with such a background may find the contrasts with familiar material to be either interesting or challenging. Prior knowledge or experience with Balanced Scorecard, or OKRs (Objectives and Key Results) may also enhance the learning experience but is certainly not required.

Kanban University® Certification: Students will receive a certificate of completion recognizing participation in the class. 

The Agile Pain Point Solutions (APPS) Series is collection of 1-day classes that cut straight to the challenges people have been reporting to us for over a decade. Offering simple, yet powerful answers, each class gives you new skills and insights with which to address an aspect of Agile adoption that is poorly addressed in conventional literature.

“As a business, we measure the wrong things and our culture isn’t suitable for Agile adoption, how can we fix it?”
“We struggle to write small, fine-grained requirements, can you help us get better at it?”
“Prioritization is painful, time-consuming and stressful. We have a huge backlog. Can you help us get better at prioritizing?”
“We struggle to scale Agile because of dependencies. How can we identify them earlier and manage our capacity better? Dependency management feels like ‘Big Planning Up-front’”
“We aren’t good at estimating; can you help us get better at it?”

Are these familiar problems to you? Do you find your Agile advisors lay the blame with you? If only you followed established guidance better, harder, with greater diligence and intensity, then all would be well? The answers to these challenges always seem to be more elaborate, detailed, intense, and frustrating – big expensive meetings, more and more collaborators to coordinate, more detail, more complicated equations, more-and-more time: it all feels like you are going backwards, further and further from true agility.

For years, Kanban University has had truly elegant solutions to these problems, but they haven’t been easily accessible – buried inside our Enterprise Services Planning (ESP) 5-day training. Now, we are making these Agile Pain Point Solutions (APPS) available in easy to consume 1-day classes, specifically to address the problems and challenges our customers have been reporting to us for a decade. If you are a product owner, or involved in Agile planning for your organization, then the Kanban APPS series will give you the skills to be successful and to deliver true organizational agility.

Cancellation Policy – Please Note:

With the goal of always delivering the most current and relevant content to students, please note that the class agenda, contents and schedule, are subject to change.

Substitutions are accepted at any time. Cancellations must be notified by email and refunds will be provided according to the following:

More than 10 days prior = 80% of course fee
5 to 10 days prior = 50% of course fee
Less than 5 days = no refund provided

The David J Anderson School of Management reserves the right to postpone or cancel this event if there are insufficient registrations or if presenters are unable to attend due to illness. If necessary, you will be notified no later than 7 days prior to the event and all registration payments will be refunded promptly.  If circumstances require, presenters may be substituted for alternative qualified presenters with equivalent experience.

Please be advised that events can be subject to changes in date and/or venue due to acts out of our control such as bad weather, civil unrest, etc. It is recommended that you purchase changeable and refundable tickets. The David J Anderson School of Management will not be responsible for incurred costs in the event that we need to make changes due to circumstances beyond our control.

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