The Kanban Method pursues evolutionary change. The reason to pursue evolutionary change is that it avoids the psychological crisis that ensues from dramatic social change.
An NPS Alternative I have expressed dissatisfaction with Net Promoter Score (NPS), as regular followers of my work will know. Steve Denning, a writer for
We’re excited to announce the return of Enterprise Services Planning in-person courses! Read more to find out how you can join this summer and what to expect to learn.
“On the deepest level, myth familiarizes reality: it explains the unknown by exploiting known patterns.” M. Napiórkowski (1) Myths are an inherent part of our
With more than a decade of observations and experience from around the world and across a broad spectrum of industries, two patterns of failure, or failure modes, have emerged with the implementation of the Kanban Method: the false summit plateau and overreaching. Learn more about the two modes and how to mitigate them.
Outcomes are observable results and describe “what our business looks like” to customers, users, and stakeholders. Outcomes demonstrate whether our business is fit-for-purpose and, if
