Fit-for-Purpose
Fitness For Purpose Score
Regular followers of my work will know that I have expressed dissatisfaction with Net Promoter Score (NPS). Steve Denning in his book Radical Management suggested NPS was “the only metric
Blog Posts & Archive
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ESP
In-Person Enterprise Services Planning Course Now Available
We’re excited to announce the return of Enterprise Services Planning in-person courses! Read more to find out how you can join this summer and what to expect to learn.
Kanban
Why do we create Kanban mythology?
“On the deepest level, myth familiarizes reality: it explains the unknown by exploiting known patterns.” M. Napiórkowski (1) Myths are an inherent part of our
Kanban Maturity Model
Failure Modes in Kanban
With more than a decade of observations and experience from around the world and across a broad spectrum of industries, two patterns of failure, or failure modes, have emerged with the implementation of the Kanban Method: the false summit plateau and overreaching. Learn more about the two modes and how to mitigate them.
Kanban
“What our business looks like”. Outcomes per Maturity Levels
Outcomes are observable results and describe “what our business looks like” to customers, users, and stakeholders. Outcomes demonstrate whether our business is fit-for-purpose and, if
Leadership
That’s Not a Typo- The KMM Social Entropy Poster
You might have noticed a possible typo in the new Social Entropy poster. However, “Beliebers” is a reference to pop star Justin Bieber. Learn what his story can teach us about social entropy.