Blog Posts & Archive

David J Anderson

Fitness For Purpose Score

Regular followers of my work will know that I have expressed dissatisfaction with Net Promoter Score (NPS). Steve Denning in his book Radical Management suggested NPS was “the only metric

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Kanban Maturity Model
Anna Radzikowska

Failure Modes in Kanban

With more than a decade of observations and experience from around the world and across a broad spectrum of industries, two patterns of failure, or failure modes, have emerged with the implementation of the Kanban Method: the false summit plateau and overreaching. Learn more about the two modes and how to mitigate them.

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