Blog Posts & Archive

Daniel Ploeg

Irrefutable Demand

Are you an order taker or leader? Not all demand is irrefutable – leaders know which is right to commit to and what can be deferred.

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David J Anderson

Fitness For Purpose Score

An NPS Alternative I have expressed dissatisfaction with Net Promoter Score (NPS), as regular followers of my work will know. Steve Denning, a writer for

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