Posted on February 22, 2015 by
This year, we're officially introducing Enterprise Services Planning (ESP) as a concept and specifically as a management training curriculum. Later this year, I anticipate the launch of Enterprise Services Planning software tools to support the mechanisms and methods taught in our classes.
What is Enterprise Services Planning (ESP)?
Kanban is now table stakes for many businesses managing enterprise services delivery. They've learned that introducing Kanban to their management system has improved service delivery with typical results showing 400% increase in delivery rate, drops in lead time from 50% to 90%+, and significant gains in predictability and on-time delivery, or "due date performance." The results are so good organizations like to duplicate it - one workflow after another, one service after another. This raises a challenge. Businesses are ecosystems of interdependent services. Kanban isn't enough on its own. Business struggle with the challenge of managing their portfolios and aligning their activities with their strategy and choosing a strategy that is appropriately aligned with their capability. We see people every day struggle to make decisions and do their jobs with confidence. What should we start next? When do we need to start something to feel confident it will be delivered when we need it? How many activities should we have running in parallel? Do we have capacity to do everything we need to do? If we delay starting something, are we confident the capacity will be available when we need it? How will dependencies affect our ability to deliver?