Part 1: Flow Manager

About the Course

The Flow Manager training is focused on teaching the essentials of managing and improving the flow of customer-valued work. This course provides practical skills for tracking and enhancing delivery, ensuring faster and more predictable customer outcomes. By learning to identify customer requests, track work in progress, and measure flow efficiency, Flow Managers become the backbone of agile delivery—keeping work moving and helping teams prioritize "finishing" over "starting."

This course also introduces foundational flow metrics, such as time-to-delivery, that are critical to aligning team efforts with customer needs. Designed to fill a gap often seen in team-level agility, Flow Manager training empowers Agile professionals to manage delivery beyond a single team and make a meaningful impact on overall business performance.

Is This Course Right for Me?

This course is ideal for Agile professionals, team leads, and managers who want to move beyond team-level agility to improve end-to-end flow. If you are in a role where faster, more reliable delivery is key to success, or if you’re looking to build your career towards larger-scale Agile roles, Flow Manager training provides a critical foundation. It’s also highly valuable for those who need to understand how to measure and optimize delivery flow in alignment with customer expectations.

Objectives

• Understand Flow Management Principles

  • Grasp the core principles of managing and optimizing flow in a Kanban system.
  • Learn how flow management supports effective service delivery and continuous improvement.

• Analyze Workflow Effectiveness

  • Identify constraints and inefficiencies in workflows.
  • Apply metrics like lead time, cycle time, and throughput to assess system performance.

• Improve Service Delivery

  • Design policies to manage work in progress (WIP) effectively.
  • Establish feedback loops to promote learning and adaptability.

• Enable Predictability and Scalability

  • Use probabilistic forecasting techniques to make data-driven commitments.
  • Create scalable workflows that align with organizational goals.

• Promote Collaboration Across Teams

  • Foster shared understanding of objectives and workflows among teams.
  • Implement effective visualizations and reporting tools to enhance team communication.

• Drive Evolutionary Change

  • Develop and refine improvement initiatives based on flow metrics.
  • Use flow management practices to support agile transformations.

• Prepare for Flow Manager Responsibilities

  • Gain confidence in taking on the role of a Flow Manager within your organization.
  • Understand how to mentor teams in applying flow management techniques.

What Will You Do Differently Next Monday?

• Start tracking and reporting on customer-valued work to understand flow efficiency.
• Implement techniques to prioritize finishing work over starting new tasks.
• Use key metrics to reduce bottlenecks and improve time-to-delivery.
• Apply skills for managing and coaching end-to-end flow, making your delivery faster and more predictable.

Part 2: Delivery Manager

About the Class

This course is tailored for professionals aspiring to step into the Delivery Manager role, focusing on fit-for-purpose service delivery. Participants will learn to manage and optimize end-to-end workflows, make customer commitments, and drive evolutionary changes to meet expectations reliably. By leveraging Kanban practices and the Kanban Maturity Model (KMM), attendees will develop skills to deliver consistent, predictable outcomes while fostering customer satisfaction.

Is This Class Right for Me?

This course is ideal if you:

• Are a Flow Manager looking to take the next career step.
• Lead customer-facing teams and seek to improve delivery outcomes.
• Aim to refine your Kanban systems for consistency and reliability.
• Want to create a culture of continuous improvement in your organization.

Objectives

By the end of this course, you will:

1. Understand the principles and culture required for a fit-for-purpose organization.
2. Explore the responsibilities and impact of the Delivery Manager role.
3. Practice operational Kanban practices, including visualization, managing flow, and limiting WIP.
4. Implement management practices to make policies explicit, establish feedback loops, and drive improvements.
5. Use the STATIK approach to design and implement effective Kanban systems.

What Will You Do Differently Next Monday?

• Assess your organization's culture and alignment with fit-for-purpose principles.
• Lead efforts to visualize workflows and improve flow management.
• Introduce WIP limits to enhance predictability and reduce overburdening.
• Begin applying STATIK to map workflows and define actionable steps for improvement.
• Use feedback loops and policy changes to drive iterative enhancements in service delivery.

Certification

Part 1: Flow Manager

Upon successful completion, participants will earn the Flow Manager credential from Kanban University, signaling their expertise in managing and optimizing the flow of customer work.

Part 2: Delivery Manager

Upon successful completion of this course, participants will earn the Delivery Manager Credential from Kanban University, recognizing their expertise in managing and optimizing service delivery using Kanban practices. To achieve this prestigious credential, participants must complete both the Flow Manager and Delivery Manager courses. This certification validates your ability to lead fit-for-purpose service delivery, implement Kanban systems effectively, and drive continuous improvement in organizational workflows.

VAT Exemption Notice

If you believe you qualify for VAT exemption, please select the "Tax Free Invoice" option as your payment method during checkout. This will allow us to process your order without VAT charges, provided you meet the necessary criteria. If you have any questions regarding VAT exemption, please contact our customer service team for assistance.

No prerequisites are required, but a foundational understanding of Kanban or Agile methodologies is beneficial. This course bundle is an excellent entry point for those who want to advance in agile delivery roles.