About Immersive Training

Our courses are now delivered as highly interactive, hands-on experiences inside Kanban+ FlowBoards, where participants actively create and manage workflows as they learn. As part of this new rollout, Flow Manager is free for Kanban+ Lead Different Annual Subscribers (subscription required) and Delivery Manager is available at a reduced cost, as we invite participants to test and help shape this new training format. To register, please visit the Kanban+ community. 

Delivery Manager

About the Class

This course is tailored for professionals aspiring to step into the Delivery Manager role, focusing on fit-for-purpose service delivery. Participants will learn to manage and optimize end-to-end workflows, make customer commitments, and drive evolutionary changes to meet expectations reliably. By leveraging Kanban practices and the Kanban Maturity Model (KMM), attendees will develop skills to deliver consistent, predictable outcomes while fostering customer satisfaction.

Is This Class Right for Me?

This course is ideal if you:

• Are a Flow Manager looking to take the next career step.
• Lead customer-facing teams and seek to improve delivery outcomes.
• Aim to refine your Kanban systems for consistency and reliability.
• Want to create a culture of continuous improvement in your organization.

Objectives

By the end of this course, you will:

1. Understand the principles and culture required for a fit-for-purpose organization.
2. Explore the responsibilities and impact of the Delivery Manager role.
3. Practice operational Kanban practices, including visualization, managing flow, and limiting WIP.
4. Implement management practices to make policies explicit, establish feedback loops, and drive improvements.
5. Use the STATIK approach to design and implement effective Kanban systems.

What Will You Do Differently Next Monday?

• Assess your organization's culture and alignment with fit-for-purpose principles.
• Lead efforts to visualize workflows and improve flow management.
• Introduce WIP limits to enhance predictability and reduce overburdening.
• Begin applying STATIK to map workflows and define actionable steps for improvement.
• Use feedback loops and policy changes to drive iterative enhancements in service delivery.

Delivery Manager by Kanban University

Upon successful completion of this course, participants will earn the Delivery Manager Credential from Kanban University, recognizing their expertise in managing and optimizing service delivery using Kanban practices. To achieve this prestigious credential, participants must complete both the Flow Manager and Delivery Manager courses. This certification validates your ability to lead fit-for-purpose service delivery, implement Kanban systems effectively, and drive continuous improvement in organizational workflows.

VAT Exemption Notice

If you believe you qualify for VAT exemption, please select the "Tax Free Invoice" option as your payment method during checkout. This will allow us to process your order without VAT charges, provided you meet the necessary criteria. If you have any questions regarding VAT exemption, please contact our customer service team for assistance.