Overview

Many organizations measure the wrong things. Often, metrics are selected for convenience or based on a misunderstanding of what truly drives performance. As a result, businesses may optimize areas that don’t matter, leaving potential untapped. This course introduces the Fit-for-Purpose Framework, which categorizes metrics into four key areas: fitness criteria, health indicators, improvement drivers, and vanity metrics. By focusing on what truly matters, this framework enables you to create meaningful KPIs that drive behavior aligned with your business goals. Learn how to unlock hidden performance by aligning organizational behavior to outcomes that truly matter.

Is this course right for me?

If you are an executive or decision-maker responsible for strategy, revenue, customer satisfaction, or any other strategic objective, this course will help you set meaningful KPIs and metrics. It is ideal for those in strategic planning, marketing, product and service design, operations, or portfolio management. Whether you use Balanced Scorecards or OKRs, this course will teach you how to improve these techniques by incorporating the Fit-for-Purpose Framework.

Objectives

• Understand how to classify and define the four types of metrics: fitness criteria (KPIs), health indicators, improvement drivers, and vanity metrics.
• Learn how to define objectives for each metric type, focusing on driving desired behaviors.
• Explore the 4 recurring types of fitness criteria: lead time, quality, safety & conformance, and affordability.
• Discover how to integrate Fit-for-Purpose metrics with Balanced Scorecards or OKRs.
• Develop the skill to describe requirements in measurable terms and align metrics with customer purpose and business outcomes.

What will you do differently next Monday?

• You will be able to define and implement KPIs that drive meaningful, congruent organizational behavior.
• Use the Fit-for-Purpose Framework to set appropriate objectives and align metrics at every level of your organization.
• Apply insights from the course to improve your current use of Balanced Scorecards or OKRs, unlocking hidden potential in your business.

Certification

Upon completion, participants will receive a certificate of completion from Kanban University.

VAT Exemption Notice

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