Enterprise Services Planning (Executive Track)
Learn to create a robust organization with minimal time commitment during the executive track.
Enterprise Services Planning (ESP) is a framework of tools that leaders of 21st Century knowledge-work enterprises can apply to their strategic and capacity planning. ESP is often described as the equivalent of MRP for a professional services business. Such businesses employ many educated professionals, who think for a living, perform largely invisible work, and deliver mostly intangible products and services to customers.
Such businesses are increasingly exposed to VUCA - the conditions of volatility, uncertainty, complexity, and ambiguity. It is often futile, under such conditions, to plan specific results, deliverables, and milestones. The VUCA reality quickly tosses such plans out of the window. Does this sound like your enterprise? ESP can help! What you can do is, plan the capacity of your services to sense, respond and deliver the right levels of service that meet customers' purpose. You can plan the mechanisms of feedback to keep your network of services balanced and capable to execute your strategy. You can plan to avoid risks your enterprise can't take and manage the risks it chooses to take. That's what we mean by "planning."
ESP complements the delivery capabilities generated by Kanban "from the middle" and agile approaches "from the bottom up" and connects them "at the top" with the models and tools you need to manage on an enterprise level.
Q1: Introductions, Overview of strategy
Q2: Organizational risk categorization, corporate identity, fragility, resilience, robustness, antifragility, organizational dilemma
Q3: Fit-for-Purpose framework: core concepts
Q4: Fit-for-Purpose framework: managing for F4P, F4P cards and box scores, from insights to action, integrations
Q5: Custom risk assessment frameworks: visualizing risks, cost of delay, sequencing
Q6: Custom risk assessment frameworks: design your own
Q7: Alignment of strategy and capability
Q8: Strategy review and survivability assessment
Executive Track ends
16 Hrs Live training with David Anderson and Alexei Zheglov Interactive group sessions with your peers In-depth Self Study Exercises Kanban University, ESP Certified Training Access to Online Learning Portal Affordable Pricing Policy by Country
Participants of the 10 half-day expert track will be awarded the Enterprise Services Planning credential by Kanban University.
Other tracks will receive a certificate of completion.
- Executives: the Executive Track. No prior training needed. It usually helps if you're accompanied by a trusted advisor/coach or one of your managers who has completed Kanban System Design (KMP1)
Which track is right for me?
What will I learn in each track?
Executive Track (4 half-days)
- Overview of strategy
- Organizational risk
- Fitness for purpose
- Custom risk assessment frameworks
- Alignment of strategy and capability
- Survivability assessment
- "Our strategy reviews are dominated by competitive analysis. Fit-for-Purpose gives us a strategic opportunity"
- "Love the risk assessment frameworks. We should implement them right away"
- "Strategy-capability alignment is very powerful. We now see what capabilities we need to invest in to do better in the business we're in"
Product Manager Track (7 half-days)
Executive Track material plus:
- Cost of delay
- Real options
- Demand shaping
- Capacity allocation
- Risk hedging
- Portfolio Kanban
- "I didn't realize there are so many options for managing demand and risks"
- "Our "portfolio" is just a large collection of projects and work-in-process. We can now turn it into a tool to help us decide which risks to take and how to manage those risks."
Expert Track (10 half-days)
Executive Track and Product Manager's Track material plus:
- Delivery and project forecasting
- Liquidity and volatility
- Working with irrefutable demand
- Managing dependencies
- Dynamic capacity reservation systems
- "Dependencies are a big problem in our large enterprise. Wishing they'd go away isn't helpful. We've learned at least a dozen new options how to manage them better"
- "It was extremely helpful to learn about forecasting and dynamic reservation systems"
Who Should Attend
- Leaders/executives taking responsibility for your company’s strategic decisions
- Managers responsible for design, implementation and/or delivery of products and services to your company's customers -- you manage one service or a network of such services
- Improvement consultants or coaches responsible for pragmatic, actionable advice to such executives and managers