Each of us plays our part in providing customer-facing services.

This class will teach you how to create and leverage an individual Kanban board to better manage your work and integrate into the wider service delivery workflows of your enterprise.

The course includes an introduction to the Kanban Method and the Organizational Maturity Model, and is aimed at those remote working within an enterprise or organization and need to better manage their "service of one."

Participants will learn about the Kanban method as well as how to create an individual Kanban board. Through three half-days of online learning, students will participate in live lectures, discussions, and activities including a simulation of Kanban practices.

At the end of the course participants will be able to:

• Explain the basics, motivation, and benefits of the Kanban Method & the Organizational Maturity Model
• Create an individual Kanban board and tune it to the organizational maturity of their work environment
• Define their contribution as a “Service of One”

Course Content:

A Context for Individual Kanban
Why to pursue the use of an Individual Kanban – Purpose & Benefits

Kanban Practices
Experience the Kanban Practices in a simulation

Implementing Individual Kanban
Patterns of Individual Kanban

Home Alone
The Simplest Individual Kanban

Part of a Team
Individual WIP Limits

Part of a Workflow
Defining an internal service

Fit for Purpose Service Delivery
A Service of One

Risk Hedged
Everything in Balance

Triage
Balancing Demand with Capability to Deliver

Capacity Allocation & Risk Categories
Achieving balance across competing demands

Your Service in an Interdependent Enterprise Network
Individual Kanban in the Enterprise

The Kanban Method
Reviewing the definitions of the method building on the experiences made so far.

What’s Beyond
The benefits of applying Kanban in a team and further outcomes when taking the journey further.