# David J. Anderson School of Management > Certified Kanban Training and Leadership Development ## Posts - [5 Reasons You Need a Demand Manager (Spoiler Alert, You Might Already Have One)](https://djaa.com/5-reasons-you-need-a-demand-manager-spoiler-alert-you-might-already-have-one/): In most organizations, the work that hits delivery teams feels endless. Ideas pour in from customers, leadership, and every corner of the company. Everyone wants something started now. But if everything is a priority, nothing truly is. That’s where the Demand Manager comes in, often without the title. Read to find out more about what a Demand Manager does, why it's important, and how formal training might help. - [Enterprise Transformation Coach: Leading Change That Sticks](https://djaa.com/enterprise-transformation-coach-leading-change-that-sticks/): Too many enterprise change initiatives fail—not because the ideas were wrong, but because the people weren’t ready. When workers feel threatened or sidelined, resistance builds and adoption stalls. We’ve always believed there’s a better way. For over 15 years, our evolutionary approach has helped organizations transform step by step, meeting people where they are and building change that lasts. Now, we’re bringing that philosophy to the forefront with our newest credential: the Enterprise Transformation Coach. This credential recognizes and equips the leaders guiding large-scale, humane, and sustainable transformations in today’s complex business world. - [New Role-based Management Credentials Arrive](https://djaa.com/new-role-based-management-credentials-arrive/): At the beginning of 2025, Kanban University introduced four new training programs and professional credentials: introducing role-oriented training of Flow Manager, Delivery Manager, and Demand Manager for the first time in our almost fifteen-year history. - [Manage Flow](https://djaa.com/manage-flow/): Flow is a fundamental concept in Kanban and agile methodologies, referring to the smooth, predictable, and efficient movement of work items from start to finish. - [Don't Be Scared of Scaling!](https://djaa.com/dont-be-scared-of-scaling/): Scaling a Kanban system can seem daunting, especially when you’re dealing with the complexities of a growing organization. The fear of disrupting services, overburdening teams, or getting tangled in dependencies can make the journey feel like navigating a haunted house of challenges. But there’s no need to be scared! With the right strategies—focused on managing dependencies, mastering triage, and evolving leadership—you can scale Kanban effectively and confidently. Let’s explore how to face these challenges head-on and create a sustainable, scalable Kanban system for your organization. - [How Gaztelugatxe Uses Classes of Reservation to Manage Their Overwhelming Success](https://djaa.com/classes-of-reservation/): Gaztelugatxe is an islet on the Bay of Biscay's coast belonging to the Bermeo Biscayan municipality, in the Basque Autonomous Community. - [Don't Be Scared of KPIs!](https://djaa.com/dont-be-scared-of-kpis/): Key Performance Indicators (KPIs) can be intimidating, but they don’t have to be! In business, KPIs serve as crucial markers that help us assess how well we’re meeting customer expectations and organizational goals. But when the wrong metrics are chosen—or when they don't align with customer priorities—KPIs can lead to confusion and wasted effort. In this blog post, we’ll dive into what makes a good KPI, how to align KPIs with what matters most to your customers, and how to use them to drive meaningful business improvements. With the right approach, you won’t need to fear KPIs anymore! - [Don’t Be Scared of Large Backlogs: Turning Risk and Prioritization into Actionable Insights](https://djaa.com/dont-be-scared-of-large-backlogs-turning-risk-and-prioritization-into-actionable-insights/): Large backlogs often feel like the lurking shadow in an otherwise well-organized process. Teams are overwhelmed by the sheer volume of tasks, uncertain about which ones to tackle first, and often fall into the trap of prioritizing based on urgency instead of impact. But, don’t be scared! Managing large backlogs effectively boils down to two critical factors: risk management and filtering. By adopting a structured approach to assessing risk and leveraging tools like Kiviat charts and custom risk frameworks, you can not only conquer your backlog but transform it into an efficient roadmap for delivering value. Here’s how you can approach risk and prioritization in a way that allows your team to focus on the tasks that matter most, while confidently shelving the rest. - [Understanding the Leadership Maturity Model: A Path to Effective Leadership](https://djaa.com/understanding-the-leadership-maturity-model-a-path-to-effective-leadership/): The Leadership Maturity Model provides a way of understanding the evolving stages of leadership, from foundational to transformative levels. By exploring each maturity level, leaders can identify their current position, enhance their skills, and foster a culture of growth within their teams. - [Don’t Be Scared of Dependencies!](https://djaa.com/dont-be-scared-of-dependencies/): Dependency management can often feel overwhelming, especially in large-scale projects where various teams and tasks intersect. However, recognizing dependencies as a natural part of the workflow is the first step toward effective management. In this post, we explore four actionable strategies to help you embrace dependency management and make it a seamless part of your success. With the right approach, you can transform your fear into confidence and drive your projects forward. - [Why HR L&D Leaders Should Invest in Kanban](https://djaa.com/why-hr-ld-leaders-should-invest-in-kanban/): In today’s rapidly evolving business landscape, HR and L&D leaders are tasked with developing agile, high-performing teams. Kanban training offers a practical solution to boost collaboration, streamline workflows, and improve employee satisfaction without overwhelming your existing processes. Discover how investing in Kanban can drive measurable improvements across your organization—from reduced project lead times to enhanced leadership capabilities. - [Kanban Management Practices: Where the Real Value Lies](https://djaa.com/kanban-management-practices-where-the-real-value-lies/): Discover the true value of Kanban beyond its visible practices. Learn how Kanban’s Management Practices—Make Policies Explicit, Implement Feedback Loops, and Improve Collaboratively, Evolve Experimentally—drive second-generation agility and organizational transformation. Explore how mastering these practices can enhance your leadership skills and improve your organization's adaptability and efficiency. - [Framework Fatigue & No Transformation Initiatives ](https://djaa.com/framework-fatigue-no-transformation-initiatives/): There is a window of opportunity to build momentum for cultural, leadership-led change that starts where you are and proceeds incrementally in an evolutionary fashion. There is a window of opportunity to change the culture of an organization, to develop its maturity, and to make evolutionary change not just work but become the way that the organization operates. - [Kanban for AI Projects](https://djaa.com/kanban-for-ai-projects/): Discover how Kanban revolutionizes AI project management, offering flexibility and efficiency in the face of uncertainty. From data science to continuous improvements, learn real-world applications of Kanban in AI projects. Read more to explore the power of Kanban in navigating the complexities of AI initiatives. - [Diamonds in the Agile Debris-Deliver Enterprise Scale Agility ](https://djaa.com/diamonds-in-the-agile-debris-deliver-enterprise-scale-agility/): It is inevitable that when the axe falls on Agile initiatives, the cuts are indiscriminate. There simply is no time to look at each individual, examine their knowledge and experience, and ask whether they might contribute better in another role. Some good people are inevitably finding themselves unemployed as one large corporation after another brings their Agile excess to an end. However, hidden amongst the waste is a lot of value. One Kanban Coaching Professional (KCP) can replace 12 team-level Agile coaches. Here are some thoughts on how to find these diamonds hidden in the debris of your Agile initiative. - [Agile Has Been Costing You Too Much – What to do Instead ](https://djaa.com/agile-has-been-costing-you-too-much-what-to-do-instead/): Businesses need agility more than ever in the extremely turbulent times in which we are living. So, Agile was costing you too much and you decided to cut the overheads and usher your Agile coaches out the door. What next? Is it possible to achieve enterprise-scale agility without the additional costs? The short answer is yes, and we have been teaching how to do so for over 20 years. - [Kanban – The Almost Free Alternative Path to Agility](https://djaa.com/kanban-the-almost-free-alternative-path-to-agility/): Implementing Kanban costs less than 1% of Agile methods and produces significant tangible business benefits. Learn how Kanban provides, at little to no cost, the alternative path to business agility in article 2 of the Enterprise Agility Without the Overheads series. - [Agile Has Been Costing You Too Much! ](https://djaa.com/agile-has-been-costing-you-too-much/): While Agile appears to have failed, large enterprises need business agility now more than ever. The ability to pivot, adapt, and reinvent how you do things has become the core survival capability for modern business. The need for agility hasn´t gone away, rather it is even more important than ever before. So if Agile has failed, what do you do instead? - [What Do We Mean by "Upstream Kanban"?](https://djaa.com/what-do-we-mean-by-upstream-kanban/): Kanban aims to balance demand and capability to deliver. When you typically think of Kanban, you might think of managing tasks once they've entered the development pipeline. However, Upstream Kanban takes a proactive approach by addressing activities that occur before commitment. But what exactly do we mean by "upstream"? - [Choosing the Right Kanban Course: A Guide for Beginners](https://djaa.com/choosing-the-right-kanban-course-a-guide-for-beginners/): Are you looking to understand, visualize, and measure systems of work with Kanban but unsure where to start? With several Kanban courses available, it's crucial to choose the one that aligns with your goals and experience level. Whether you're new to Kanban or already familiar with some of the concepts, selecting the right course can set you on the path to success. Let's explore your options - [Unlocking Efficiency: A Guide to Lead Time Analysis and Improvement](https://djaa.com/unlocking-efficiency-a-guide-to-lead-time-analysis-and-improvement/): Lead time – a critical metric that provides insights into the efficiency and predictability of your workflow. In this article, we'll explore how to harness lead time information, collect and analyze relevant data, and implement improvements to enhance your processes. - [Unleashing the Power of Kanban: Strategies for Successful Scaling](https://djaa.com/unleashing-the-power-of-kanban-strategies-for-successful-scaling/): Embarking on the journey of scaling your Kanban implementation? - [Rebuilding Broken Trust: Lessons from Leadership](https://djaa.com/rebuilding-broken-trust-lessons-from-leadership/): In the ever-evolving landscape of leadership, mending broken trust is a delicate yet crucial endeavor. - [Unlock Success in 2024: Tailor Your Path with Kanban, Product Management, and Leadership Solutions](https://djaa.com/unlock-success-in-2024-tailor-your-path-with-kanban-product-management-and-leadership-solutions/): Our courses provide a diverse and comprehensive range of options for individuals and organizations looking to enhance their capabilities. Whether you're a seasoned professional or just starting your journey, there's a course tailored to meet your specific needs. Learn more about the courses and solutions we offer. - [The Power of Feedback Loops](https://djaa.com/the-power-of-feedback-loops/): Feedback loops help organizations understand their behavior and outcomes. Let's take a look at feedback loops, their benefits, and how to implement them effectively. - [Choosing Metrics That Make A Difference: A Guide to Effective Measurement](https://djaa.com/choosing-metrics-that-make-a-difference-a-guide-to-effective-measurement/): In today's data-driven world, businesses have access to an abundance of metrics and performance indicators. However, not all metrics are created equal, and it's crucial to focus on the ones that truly make a difference. In this blog post, we will explore the importance of selecting metrics that align with your business goals and customer needs. By understanding the different categories of metrics and their significance, you can make informed decisions and drive meaningful growth. - [Benefits of Becoming an Accredited Kanban Consultant](https://djaa.com/benefits-of-becoming-an-accredited-kanban-consultant/): Three things to keep in mind in order to scale your Kanban implementation efficiently and effectively across an entire organization. - [Irrefutable Demand](https://djaa.com/irrefutable-demand/): Are you an order taker or leader? Not all demand is irrefutable - leaders know which is right to commit to and what can be deferred. - [3 Tips for Effective Scaling](https://djaa.com/3-tips-for-effective-scaling/): Three things to keep in mind in order to scale your Kanban implementation efficiently and effectively across an entire organization. - [Kanban Evergreen: If There Is Urgency in Turning Things Around, Would The Kanban Method Still Be Appropriate?](https://djaa.com/kanban-evergreen-if-there-is-urgency-in-turning-things-around-would-the-kanban-method-still-be-appropriate/): The Kanban Method pursues evolutionary change. - [Fitness For Purpose Score](https://djaa.com/fitness-for-purpose-score/): I have expressed dissatisfaction with Net Promoter Score (NPS), as regular followers of my work will know. - [In-Person Enterprise Services Planning Course Now Available](https://djaa.com/in-person-enterprise-services-planning-course-now-available/): We're excited to announce the return of Enterprise Services Planning in-person courses! Read more to find out how you can join this summer and what to expect to learn. - [Why do we create Kanban mythology?](https://djaa.com/why-do-we-create-kanban-mythology/): Myths are an inherent part of our life. Building myths, we are not so different from our Greek or Roman ancestors, there are just new areas of interest. - [Failure Modes in Kanban](https://djaa.com/failure-modes-in-kanban/): With more than a decade of observations and experience from around the world and across a broad spectrum of industries, two patterns of failure, or failure modes, have emerged with the implementation of the Kanban Method: the false summit plateau and overreaching. Learn more about the two modes and how to mitigate them. - ["What our business looks like". Outcomes per Maturity Levels ](https://djaa.com/what-our-business-looks-like-outcomes-per-maturity-levels/): Outcomes are observable results and describe “what our business looks like” to customers, users, and stakeholders. - [That’s Not a Typo- The KMM Social Entropy Poster](https://djaa.com/thats-not-a-typo-the-kmm-social-entropy-poster/): You might have noticed a possible typo in the new Social Entropy poster. However, "Beliebers" is a reference to pop star Justin Bieber. Learn what his story can teach us about social entropy. - [KMM 1.3 Updates to the Managed Evolution poster](https://djaa.com/kmm-1-3-updates-to-the-managed-evolution-poster/): In the first half of 2022, we introduced updates to the Practice Map Poster clustering all transition sub-level practices with consolidation practices. - [Make the 4-Day Work Week Work: Part 3](https://djaa.com/make-the-4-day-work-week-work-part-3/): In the third article from the series, we are revisiting David Anderson’s blog post Managing in a Service-oriented Organization: For every service there should be a Kanban system. - [Make the 4-Day Work Week Work: Part 2](https://djaa.com/make-the-4-day-work-week-work-part-2/): In the second article from the series, we are revisiting David Anderson’s blogpost Leading during a Time of Quarantine: The Service-oriented Organization (SOO). - [Make the 4-Day Work Week Work: Part 1](https://djaa.com/make-the-4-day-work-week-work-part-1/): We have all realized that the changes are inevitable. The coronavirus pandemic and all its implications heavily hit the way we work and run our businesses. - [Understanding dissatisfaction](https://djaa.com/understanding-dissatisfaction/): One of the most popular Kanban coaching tools is STATIK which stands for The Systems Thinking Approach to Introducing Kanban. - [Tyranny of the Timebox Revisited](https://djaa.com/tyranny-of-the-timebox-revisited/): One of the most important, anti-Agile articles I´ve written is titled, The Tyranny of the Ever-decreasing Timebox (published in 2014, based on a speech I gave in 2009). - [Kanban Evergreen: Should We Include Waiting or Blocked Items in WIP Limits?](https://djaa.com/kanban-evergreen-should-we-include-waiting-or-blocked-items-in-wip-limits/): Most participants in the poll responded that they would either include waiting or blocked items in work in progress limits or that they already do so. - [Reshaping Our Enterprise Services Planning Material](https://djaa.com/reshaping-our-enterprise-services-planning-material/): We are always updating our course material in order to make it fitter for purpose. This past year, our trainers and experts have been working hard to reshape our pragmatic, actionable guidance for enterprise services planning. They have added the latest insights and evidence collected in the past years to improve the material and make it easier to digest. The course Enterprise Services Planning has been temporarily removed from our schedule as this has been worked on. However, the improved material has been moved to new learning opportunities. Read more to learn how you can find pragmatic, actionable, and evidence-based enterprise services planning guidance. - [KMM 1.3 - Atualizações no Pôster de Práticas](https://djaa.com/kmm-1-3-atualizacoes-no-poster-de-praticas/): O Modelo de Maturidade Kanban descreve sete níveis de maturidade organizacional. - [How Does Failure Demand Stop You From Scaling?](https://djaa.com/how-does-failure-demand-stop-you-from-scaling/): Find out the issues with failure demand that stop you from scaling and how reaching higher levels of maturity can help you to scale Kanban. - [Trim the Tail! Understanding Lead Time Distribution with Kanban](https://djaa.com/trim-the-tail/): The inconvenient truth is that lead time is not a single number, rather it is a random number defined by a probability distribution function. - [Classes of Service: The Everyday Concept That Can Turbocharge Your Kanban](https://djaa.com/classes-of-service/): Learn to turbocharge your Kanban with the use of classes of service. This article highlights the importance of using classes of service and provides a fun and simple explanation of each type. - [Grey squirrel invasion. Lesson 1 in the Kanban Coach’s Evolutionary Change Playbook](https://djaa.com/grey-squirrel-invasion-lesson-1-in-the-kanban-coachs-evolutionary-change-playbook/): We do not know the day when these fluffy aliens arrived in the UK. - [Better Prioritization – Sequencing & Classes of Service Explained](https://djaa.com/better-prioritization-sequencing-classes-of-service-explained/): We don´t perform a specific activity to prioritize work for kanban systems. - [KMM 1.3 updates to the Practice poster](https://djaa.com/kmm-1-3-updates-to-the-practice-poster/): The Kanban Maturity Model describes seven organizational maturity levels. Each maturity level is a collection of culture, practices, and business outcome characteristics. Learn more about the practices poster and how it can help you find both transition and consolidation practices. - [Applying Kanban to Sales](https://djaa.com/applying-kanban-to-sales/): There is a great deal of parallels between Kanban and Sales. You might not realize it, but there is a great deal of parallels between Kanban and Sales. In particular, what we call “Upstream Kanban” is really what Sales are all about. In fact, a really disciplined sales process will usually turn out to be quite a mature kanban implementation. In this post, Daniel Ploeg examines the similarities and look at how Kanban can help you with your sales process. - [F4P & OBM & OKR´ – eine Systemanalyse](https://djaa.com/f4p-obm-okr-eine-systemanalyse/): Der Markt bietet viele hervorragende Ansätze zur Hebung der Effektivität. Woraus bestehen die wesentlichen modernen Akteure rund um „Ziele“ in der VUCA-Welt? - [One Important Planning Question](https://djaa.com/one-important-planning-question/): December. Here we go again! - [Your KPIs Probably Aren’t! But What Are They?](https://djaa.com/your-kpis-probably-arent-but-what-are-they-2/): This is the 2nd part of my post following Defining KPIs in Enterprise Services Planning. - [The Fit for Purpose Card- A Cure for Your Survey Anxiety](https://djaa.com/the-fit-for-purpose-card-a-cure-for-your-survey-anxiety/): Learn how the Fit for Purpose cards can help you end survey anxiety and change the way you identify and satisfy your customer's true needs. - [Accountability – The Magic Ingredient for Business Agility & Resilience](https://djaa.com/accountability-the-magic-ingredient-for-business-agility-resilience/): In a low-maturity market, a lack of leadership is often cited as the reason behind poor customer service, unpredictable, untrustworthy service delivery, and a lack of speed, agility, and effectiveness. - [Escalating Feedback Loops](https://djaa.com/escalating-feedback-loops-introduction/): Don't stress out about adding additional meetings to your calendar in order to implement feedback loops. Take a look at these questions to ask yourself to find the lowest resistance approach to implementing the 7 identified feedback loops in the Kanban Method. - [Individual Kanban FAQ](https://djaa.com/individual-kanban-faq/): Individual Kanban is the answer to better working after the pandemic and during the movement of teleworking becoming permanent. People are struggling to adjust to changes in how they work and the changing environment, but they also continue to struggle with the same things they struggled with in the office. This includes overburdening, the scheduling of work, and how they identify themselves among the other services. With an interview with Anna Radzikowska, we took a look into what is individual Kanban, how it differs from Personal Kanban, and some of its possibilities and benefits. - [Emerging Roles in Kanban ](https://djaa.com/revisiting-emerging-roles-in-kanban/): Kanban has always been the “start with what you do now” method, and no one gets a “new role, responsibilities, or job titles” at least not initially. - [Applicability of the Kanban Method to the Legal Sector](https://djaa.com/applicability-of-the-kanban-method-to-the-legal-sector/): The Kanban Method has become exponentially popular thanks to its wide community of users in the software development services industry. - [Revisando los principios y prácticas generales del método Kanban](https://djaa.com/revisando-los-principios-y-practicas-generales-del-metodo-kanban/): Volviendo a la publicación de mi blog en diciembre de 2010, donde articulé los principios básicos del Método Kanban que todavía son válidos a día de hoy. Desde la publicación del libro, hemos ampliado esta lista y ahora se conocen como los principios y prácticas generales del método Kanban. - [Kanban Board Examples](https://djaa.com/kanban-board-examples/): Take a look at different Kanban board examples to learn more about different design and visualization techniques. - [Banish "Priority" and "Prioritization"](https://djaa.com/ban-priority-and-prioritization/): David Anderson explains his reason for encouraging teams to abandon the use of words such as "priority" and "prioritization" to achieve a shift in mindset to a flow-based approach. - [5 Free Resources to Learn More About Kanban](https://djaa.com/5-free-resources-to-learn-more-about-kanban/): Looking to learn more about Kanban? Check out these 5 free resources to learn and explore more about the Kanban method- from beginner to advanced. - [Kanban Evergreen: Don’t move items backwards on the kanban board](https://djaa.com/kanban-evergreen-dont-move-items-backward-on-the-kanban-board/): When I started my Kanban adventure, I heard the sentence: “Don’t move your items backwards on the board”. - [When is it appropriate to choose the Kanban method?](https://djaa.com/when-is-it-appropriate-to-choose-the-kanban-method/): In some organizations, implementing the Kanban method does not make sense due to the culture or leadership of the organization. So how do you know if Kanban is right for you? We outlined three situations in which Kanban might be just what you are looking for and one situation where Kanban might not be right for you. - [Revisiting the Principles and General Practices of the Kanban Method](https://djaa.com/revisiting-the-principles-and-general-practices-of-the-kanban-method/): Revisiting the popular blog post "The Principles and General Practices of the Kanban Method", David Anderson updated and expanded the list that has grown since 2010. - [Kanban Evergreen: The size of the ticket](https://djaa.com/kanban-evergreen-the-size-of-the-ticket/): Find out the answers to the 4 most frequently asked questions about Kanban systems asked in our training. - [What is Dependency Management in Kanban?](https://djaa.com/what-is-dependency-management-in-kanban/): Explore how Dependency Management works in Kanban and what approaches the method uses to facilitate this task. - [5 Things You Need to Know About Lead Time](https://djaa.com/5-things-you-need-to-know-about-lead-time/): Understanding lead time is important for planning, risk management, and customer satisfaction. Take a look at these five things you need to know about lead time. - [10 ways your organization can benefit from the Kanban Maturity Model:](https://djaa.com/10-ways-your-organization-can-benefit-from-the-kanban-maturity-model/): The Kanban Maturity Model is a powerful tool based on more than 10 years of observations and experience from around the world and across a broad spectrum of industries. With it, organizations can create better resilience, robustness, and organizational agility needed for long-term survival. Read more to find out some of the benefits the KMM can bring to your organization. - [“Ready to take… personal responsibility?” A short story about unfair fight between hype train and quality snail](https://djaa.com/ready-to-take-personal-responsibility-a-short-story-about-unfair-fight-between-hype-train-and-quality-snail/): This real world example of the CDPR video game release can be used to understand cost of delay, real options, and the importance of risk management using the Kanban Maturity Model. - [Discover the Right Training Course for You](https://djaa.com/discover-the-right-training-course-for-you/): Unlock the benefits of Kanban with our various Kanban training accredited by the Kanban University. Read more to discover the best fit training course for your purpose and start working towards your agility goals today. - [Scheduling Work in Kanban with Dynamic Reservation Systems](https://djaa.com/scheduling-work-in-kanban-with-dynamic-reservation-systems/): Reservation systems have been observed in Kanban implementations since 2008. - [Kanban at Scale – How our Guidance has Changed](https://djaa.com/kanban-at-scale-how-our-guidance-has-changed/): Our guidance for large-scale Kanban implementations has changed. Read more to find out what has changed and why we changed it. - [4 Common Mistakes Made While Beginning with Kanban](https://djaa.com/4-mistakes-while-beginning-with-kanban/): In this article, we explain the four most common mistakes made when starting Kanban and how to avoid them. - [Real Options – more than deferring commitment](https://djaa.com/real-options/): Uncertainty is a big concern and a headache for thousands of managers around the world. How to make decisions when we need to operate in a constantly changing business environment? How to answer with confidence? How to choose wisely the path our enterprise should follow? - [Kanban for Remote Work: The Modern Enterprise](https://djaa.com/kanban-for-remote-work/): Learn how to overcome leadership crises and successfully manage a distributed workforce with Kanban for remote work. - [Dispelling 5 Common Kanban Myths](https://djaa.com/kanban-myths/): In this article we dispel 5 common kanban myths setting the record straight for those with unfounded preconceptions about using Kanban / Kanban Method. - [Seven Lessons About Dependency Management](https://djaa.com/seven-lessons-about-dependency-management/): David Anderson explains seven lessons in dependency management. Learn Scrum and SAFe struggle more with managing dependencies than Kanban users. - [Change Might be Just Around the Corner](https://djaa.com/change-might-be-just-around-the-corner/): Starting with Kanban? Take a look at Maturity Level 0 to decide small steps you can take to begin with Kanban and Kanban principles. - [Shipping KMM 1.2 - FOB, Left on the Dock, & Still in the Warehouse](https://djaa.com/shipping-kmm-1-2-fob-left-on-the-dock-still-in-the-warehouse/): Learn the latest about the Kanban Maturity Model including what is new in the 2nd edition of the Kanban Maturity Model by David Anderson and Theodora Bozheva as well as what new evolutions are in progress. - [We Don't Need to Evolve](https://djaa.com/we-dont-need-to-evolve/): I´ve been studying more evolutionary theory recently and how it applies to non-biological entities, such as buildings and businesses. - [New Recipe for Success](https://djaa.com/new-recipe-for-success/): Based on work with the Kanban Maturity Model, David J Anderson explains the recipe for success using Kanban to implement evolutionary change. - [The Need for Fit for Purpose](https://djaa.com/the-need-for-fit-for-purpose/): With recent announcements including a new Customer Experience Professional credential and updates to our Fit for Purpose poster, we wanted to take a moment to highlight some of the benefits that Fit for Purpose has to offer. - [Is Agile Costing you too much?](https://djaa.com/is-agile-costing-you-too-much-2/): An alternative path to business agility can save you a fortune. - [Calculating PPP Adjustments for DJASOM Pricing](https://djaa.com/calculating-ppp-adjustments-for-djasom-pricing/): Our global training courses are price adjusted accordingly so that students participating from countries with lower-cost economies are able to pay a fair price. - [Leadership in a time of Crisis: Queen Elizabeth sets the standard](https://djaa.com/leadership-in-a-time-of-crisis-queen-elizabeth-sets-the-standard/): The Queen often leads by omission: what she doesn't do says more than what she does; what she doesn't say, says more than what she actually said. - [Managing in a Service-oriented Organization: For every service there should be a Kanban system](https://djaa.com/managing-in-a-service-oriented-organization-for-every-service-there-should-be-a-kanban-system/): This article discusses the concept that your organization is a network of interdependent services that you can improve at every level from the individual at home, through to customer-oriented products, services, programs and portfolios - [Leading during a Time of Quarantine: The Service-oriented Organization (SOO)](https://djaa.com/leading-in-a-time-of-quarantine-the-service-oriented-organization-soo/): Service-oriented Organization (SOO) is the future. In these times of unprecedented stress on organizations, there is a need more than ever to move quickly, take decisive action, to reorient and reinvent for survival. More than ever before businesses are discovering their need for agility and innovation. - [Leading in a time of quarantine: create alignment though shared purpose!](https://djaa.com/leading-in-a-time-of-quarantine-create-alignment-though-shared-purpose/): I do not believe that our initial reaction to WFH is sustainable: this tactical choice to try and maintain normal workplace interaction via technology connections cannot be sustained. As the days turn to weeks, and weeks to months, and we recognize that the world is changed forever, we need to think differently about work, organization and leadership: do not try to bend existing ways of leading and working to the new reality of a remote workforce, that'll be impossible. Instead only try to realize the truth... there is no team! - [How Kanban Systems Can Effectively Manage a Crisis](https://djaa.com/crisis-management-with-kanban/): Earthquakes, roof collapses, viruses; our world is full of events that can potentially harm or limit a team or business. Responding quickly and effectively to these challenges may be crucial to survival - [Introducing the New Accredited Kanban Consultant Credential](https://djaa.com/introducing-the-new-accredited-kanban-consultant-credential/): Changes to the KCP credential as posted on https://kanban.university 01/08/2019 We are making changes at the Kanban University in order to make our training path and our credentials more easily understood both by those who might take training and obtain a credential and for those who might employ people with these credentials. - [The Kanban Maturity Model part 1: Appropriateness](https://djaa.com/the-kanban-maturity-model-part-1/): The Kanban Maturity Model (KMM) came about through the convergence of several ideas, trends and observations in the market over a ten-year period. - [Getting to "pull" at enterprise level: What gets in the way?](https://djaa.com/pull-part3/): In part 1 and part 2 of this blog series, I discussed how organizations benefit from Kanban but leave much value on the table by not embracing its full potential. Making the changes to implement a true enterprise-wide pull system is very possible so what is getting in the way of progress? - [Kanban Litmus Test: Getting to "pull" at enterprise level: Why is it so hard?](https://djaa.com/pull-part2/): In part 1 of this series I described the incredible benefits that Kanban is providing to organizations around the world. I asserted that far greater gains could be achieved if only Kanban initiatives were fully embraced and moved to a deeper level of “pull” at enterprise scale. But how do we even know if we are achieving a complete pull system or not? - [Getting to "pull" at enterprise level](https://djaa.com/getting-to-pull/): It’s time to declare victory with Kanban! The use of Kanban has become commonplace in professional services work environments across the globe. - [Branson and Trump: Management by Reality [Show]](https://djaa.com/branson-and-trump-management-by-reality-show/): Today, Sir Richard Branson spoke out against Donald Trump’s presidential campaign. - [What We Know About Duration: Comparison](https://djaa.com/what-we-know-about-duration-comparison/): This is part 3 in my series dissolving our fascination with prioritization using Cost of Delay and related queuing theory equations such as WSJF (Weighted Shortest Job First) or derivatives thereof such as CD3 (Cost of Delay divided by Duration). I truly believe we all need to be protected from this latest cult. I don't think it is serving the Lean or Kanban movements well - people simply can't generate reliable numbers for these prioritization equations and even if they could the underlying mathematics isn't sound. It's going to take me 6 parts to fully deconstruct the futility and uselessness of these methods. This is part 3, the final part examining the denominator in such equations, the duration ... ## Pages - [Total Immersion Training](https://djaa.com/total-immersion-training/): Seven official Kanban University learning paths. - [Flow Management Video Course for Teams](https://djaa.com/team-landing/): Train your team to manage flow | David J. - [Flow Management Video Course](https://djaa.com/spl-landing/): Flow Management for Managers | David J. - [Flow Health Assessment](https://djaa.com/flow-health/): The Delivery Flow Scorecard · David J. - [Simple Dependency Management Download](https://djaa.com/simple-dependency-management-download/): Dependency management consistently emerges as one of the most persistent challenges in the pursuit of large-scale business agility. - [Feedback Loops for Strategy, Transformation, and Delivery](https://djaa.com/feedback-loops-for-strategy-transformation-and-delivery/): Discover the newly updated Kanban Cadences diagram—a refined visual that brings fresh clarity to ideas that have shaped the Kanban Method for nearly 20 years. - [Enterprise Transformation Coach Brochure](https://djaa.com/enterprise-transformation-coach-brochure-3/): The Enterprise Transformation Coach (ETC) is an advanced-level credential for professionals leading strategic, enterprise-level change initiatives. - [Upstream Kanban Book Chapter Download](https://djaa.com/upstream-kanban-book-chapter-download/): What if the key to delivering better work isn’t just managing the flow—but managing your options? - [David J. Anderson School of Management](https://djaa.com/): Unlock organizational agility with our online Kanban training and leadership solutions. Transform your management skills today! - [Corporate](https://djaa.com/corporate/): Our work with global organizations goes far beyond off-the-shelf workshops. - [Flow Manager Brochure](https://djaa.com/flow-manager-brochure-2/): Learn more about our courses and what you can achieve by earning the Flow Manager credential from Kanban University with the David J Anderson School of Management. - [F4P OKR Integrations Poster Download](https://djaa.com/f4p-okr-integrations-poster-download/): Maximize your team's potential by integrating OKRs with the innovative Fit for Purpose (F4P) Framework. - [The Recipe for Success Poster Download](https://djaa.com/the-recipe-for-success-poster-download/): Unlock the secrets to achievement with "The Recipe for Success" poster, based on insights from the acclaimed book "Discovering Kanban" by David Anderson. - [Home Draft 2](https://djaa.com/home-draft-2/) - [Course Demo: F4P SPL Live](https://djaa.com/x9z92p348900o2q/) - [Course Demo: F4P Self-Paced Learning](https://djaa.com/f4p-spl-demo/): Understand your customers' true needs and make confident, data-based decisions. - [Course Demos](https://djaa.com/course-demos/) - [Home Draft](https://djaa.com/home-draft/) - [Catalog for Corporate Solutions](https://djaa.com/catalog-for-corporate-solutions/) - [Metrics Poster Download](https://djaa.com/metrics-poster-download/): Download, print, and display the metrics poster. - [Enterprise Scale Kanban Brochure Download](https://djaa.com/enterprise-scale-kanban-brochure-download/): Take your Kanban implementation from the department level up to a business unit consisting of multiple product units. - [Kanban Leadership Professional I Course Demo](https://djaa.com/kanban-leadership-professional-i-course-demo/): In this course, students learn the 7 levels of leadership maturity and the character traits observed at each level. - [Course Demo: KLP1 Live](https://djaa.com/klp-1-83g03yr38x/) - [Download Self Paced Learning Catalog](https://djaa.com/download-self-paced-learning-catalog/): Created by the founder of the Kanban Method, our self-paced learning courses allow you to gain guidance where needed with a new, more flexible online format. - [Lead Time: Excerpt from The Essential Metrics Guide Download](https://djaa.com/lead-time-essential-metrics-download/): The Essential Metrics Guide is your go-to resource for understanding how to measure, improve, and streamline your work processes. - [Kanban Maturity Model Course Demo Live](https://djaa.com/demo-kmm-23032023-4800/) - [Kanban Maturity Model Course Demo](https://djaa.com/kanban-maturity-model-course-demo/): With this course, learn how the Kanban Maturity Model can help you to determine and understand the maturity level of your organization so that you can take actionable steps to appropriately implement the Kanban practices that will help take the organization to higher maturity. - [4-Day Work Week with Kanban Download](https://djaa.com/4-day-work-week-with-kanban-download/): The 4-Day Work week isn't anything new, but the pandemic has showed us that we can find a better work/life balance. - [Fit for Purpose Case Study Download](https://djaa.com/fit-for-purpose-case-study-download/): In 2018, David moved from Washington State to Bilbao in northern Spain, opening a new European location for his David J Anderson School of Management business. - [Enterprise Service Planning - Poster Download](https://djaa.com/esp-poster-download/): Enterprise Services Planning (ESP) is a framework of tools that leaders of 21st Century knowledge-work enterprises can apply to their strategic and capacity planning. - [A F4P Case Study](https://djaa.com/f4p-case-study/): Download the case study and find out how Anton Manin applied the Fit for Purpose Framework to work towards better employee retention. - [Benefits of Kanban Download](https://djaa.com/benefits-of-kanban/): Based on real results and case studies! - [PDF Download Page](https://djaa.com/09822-pdf-downloads/): Explore the benefits of the Kanban Method as well as summaries of popular Kanban case studies. - [Fit For Purpose - Book ChaptersDownload](https://djaa.com/fit-for-purpose-download-book-chapters-3rd-editiion/) - [ESP Poster Download Page](https://djaa.com/esp-poster-download-page/): Download the full size posters to print out and display. - [Free Downloads & Resources](https://djaa.com/free-downloads-resources/) - [Business Outcomes Kanban Maturity Model Poster](https://djaa.com/business-outcomes-kanban-maturity-model-poster/): Download, print, and display the business outcomes poster of Kanban Maturity Model 2nd edition written by David J Anderson and Teodora Bozheva. - [Workshops](https://djaa.com/workshops/): Download the brochure for more information about the workshops available. - [Speakers](https://djaa.com/speakers/): Inspire your organization with a tailored presentation. We offer Kanban professionals including David Anderson as keynote speakers for your events. - [Private Group Courses](https://djaa.com/private-group-courses/): Group training is available through remote online learning, at our training facilities, or on-site. - [Coaching](https://djaa.com/coaching/): Get the coaching support you need to reach your desired outcomes. - [Group Licensing](https://djaa.com/group-licensing/): Self-paced learning options for groups of people wanting to introduce the Kanban method and the Fit-for-Purpose framework. - [Social Entropy Kanban Maturity Model Poster](https://djaa.com/social-entropy-kanban-maturity-model-poster/): Download, print, and display the feedback loops poster of Kanban Maturity Model 2nd edition written by David J Anderson and Teodora Bozheva. - [Our Team](https://djaa.com/our-team/): Anna Radzikowska has over 12 years of experience in finance, training and project management: working in the public sector, large corporations and running her own business. - [Self-Paced Learning](https://djaa.com/spl/): Learn proper filtering and risk management techniques for more confident decision making. - [Feedback Loops Kanban Maturity Model Poster](https://djaa.com/feedback-loops-kanban-maturity-model-poster/): Download, print, and display the feedback loops poster of Kanban Maturity Model 2nd edition written by David J Anderson and Teodora Bozheva. - [David Anderson Kanban Training Course Catalog (FB)](https://djaa.com/david-anderson-kanban-training-course-catalog-fb/): Build a strong foundation with our Kanban Management Professional courses. 50% off until July 21st! - [Product Management Training](https://djaa.com/product-management/): The Fit for Purpose Framework (the "F4P") developed by David J Anderson and Alexei Zheglov gives managers a method by which they can segment customers by the customers intent purpose and score the 'Fitness for Purpose' using a Fitness Box Score to strategically manage products and services. - [Webinars](https://djaa.com/webinars/): Join members of the Accredited Kanban Consultant (AKC) panel for an inside look at Kanban University’s highest level of accreditation. - [Fit For Purpose - PDF Downloads](https://djaa.com/13734-open-resources-f4p/): Open Open Open Excerpts from the 3rd Edition of the book Fit for Purpose. - [Fit For Purpose - Poster Download & Chapters](https://djaa.com/fit-for-purpose-free-downloads/): Download the A0 print ready posters based on the Fit for Purpose book, written by David J Anderson and Alexei Zheglov. - [Customizable Packages](https://djaa.com/custom-packages/): "One Size Fits None" ApproachGet a customized plan for your needs including training, coaching, and supportLearn More Kanban is a method that allows you to manage knowledge work. - [Additional Coaching](https://djaa.com/additional-coaching/): Get the coaching support you need to reach your desired outcomes. - [Individual Kanban for the Enterprise](https://djaa.com/ike/): Delivered by David J Anderson, pioneer of the Kanban Method, this course introduces the basics, motivation, and benefits of the Kanban Method & the Organizational Maturity Model. - [ESP Risk Management Qualitative Taxonomies Poster](https://djaa.com/esp-risk-management-qualitative-taxonomies-poster/): Download, print, and display the new Risk Management Qualitative Taxonomies Poster. - [Kanban Words Download](https://djaa.com/kanban-words-download/): Start mastering Kanban knowledge with our Kanban Words series! - [Fit For Purpose - Metrics Poster Download](https://djaa.com/fit-for-purpose-metrics-poster-download/): Download the A0 print ready poster to learn more about the four types of metrics plus how to integrate the framework for improved Objectives and Key Results. - [Case Study Download Page](https://djaa.com/12613-case-study-downloads/): Explore the benefits of the Kanban Method as well as summaries of popular Kanban case studies. - [Fit For Purpose - Evolutionary Design Thinking Poster Download](https://djaa.com/fit-for-purpose-evolutionary-design-thinking-download/): Download the A0 print ready poster to learn more about how to apply the framework for strategic decision making and improvements where it matters. - [Kanban Leadership Professional Brochure Download](https://djaa.com/kanban-leadership-professional-brochure-download/): Learn more about our courses and what you can achieve by earning the Kanban Leadership Professional credential from Kanban University with the David J Anderson School of Management. - 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[Individual Kanban for the Enterprise](https://djaa.com/ike-more-info/): This class will teach you how to create and leverage an individual Kanban board to better manage your work and integrate into the wider service delivery workflows of your enterprise. - [Market Research Privacy Policy](https://djaa.com/market-research-privacy-policy/): The purpose of this document: This document provides the required privacy-related information for the purpose of market research conducted by David J. - [Change Leadership Masterclass Brochure Download](https://djaa.com/clm-brochure/): Learn more about what you can achieve by taking the Change Leadership Masterclass and becoming an Accredited Kanban Consultant by Kanban University. - [KCP Brochure Download Page](https://djaa.com/kcp-brochure/): Learn more about our courses and what you can achieve by earning the Kanban Coaching Professional credential from Kanban University with the David J. - [KMP Brochure Download Page](https://djaa.com/kmp-brochure/): Learn more about our courses and what you can achieve by earning the Kanban Management Professional credential from the Kanban University with the David J Anderson School of Management. - [Training Brochure Download Page - Kanban University, Certified Training](https://djaa.com/brochure-download/): Download the general course catalog for an overview of all our training courses. - [David Anderson Kanban Training Course Catalog (GA)](https://djaa.com/david-anderson-kanban-training-course-catalog-ga/): Learn more about our courses and what you can achieve by earning your Kanban University credentials. - [Catalog Download Page - David J Anderson School of Management](https://djaa.com/catalog-download-djasom/): We're excited to introduce our latest Kanban Training Catalog—your complete guide to mastering Kanban with expert-led courses designed for every stage of your journey. - [David Anderson Kanban Training Course Catalog (FB)](https://djaa.com/catalog-download-page/): Learn more about our different courses and what you can achieve by earning your Kanban University credentials. - [Kanban: A Recipe for Success](https://djaa.com/kanban-recipe-success/): The Recipe for Success by David Anderson presents guidelines for a new manager adopting an existing team. - [Fit for Purpose Free Download](https://djaa.com/f4p-dwnld-pg/) - [Fit For Purpose - Poster Download & Chapters](https://djaa.com/fit-for-purpose-chapters-download/): These complimentary chapters from Fit for Purpose – 3rd Edition by David J Anderson and Alexei Zheglov offer a practical introduction to the Fit-for-Purpose Framework — a powerful approach to understanding your customers, segmenting your market, and designing products and services that truly meet expectations. - [Subscribe to our newsletter](https://djaa.com/subscribe/): Receive exclusive weekly content from the David J Anderson School of Management about our training and related content. - [Tribal Leadership Kanban Free Book Download](https://djaa.com/tribal-leadership-kanban-free-book-download/): Taken from the Lessons in Agile Management written by David Anderson, this Tribal Leadership excerpt comes from the collection of over 150 articles compiled from the Agile Management blog and several other sources. - [KMM Poster Download Page](https://djaa.com/kmm-poster-download-page/): Download the full size poster to print out and display. - 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