Kanban Coaching Practices

This course will teach coaching tools and techniques to be successful leading significant evolutionary change initiatives with a goal of achieving Maturity Level 2 or Maturity Level 3 at an enterprise scale. This class offers a codified Kanban method approach to introducing and implementing change and is specifically designed to augment the Kanban Maturity Model class.

Who Should Attend?

This class is intended to extend the coaching skills of those who have already taken the Kanban Maturity Model class and want to obtain the Kanban Coaching Professional (KCP) credential. Together with the KMM it provides the full playbook of current Kanban coaching techniques

This class is useful for anyone who wants to gain the ability to coach a Kanban initiative with a goal of achieving Maturity Level 3 using the playbook as map and guide. This course leads to the Kanban Coaching Professional credential.

2-day Course

Instructor: David J Anderson

Learning objectives

  • Understand Social Contextual Mapping as a means to see what and how to change
  • Recognize four dimensions of social context as levers and understand tools to shift culture and sociology to enable change
    • Social capital
    • Social cohesion
    • Social innovation
    • Tribal behavior
  • Understand “first who, then why” – why identity matters more than purpose in defining behavior
  • How to identity tribes and informal social groups
  • How to model the identity of individuals and groups
  • How to predict behavior based upon identity
  • How to analyze and model the social capital, social cohesion, and social innovation of the tribes in your workplace
  • Tools, actions, behaviors and values to modify the sociology and culture in the workplace
  • When to tighten social cohesion to drive change
  • How to improve trust and social capital, versus how to undermine it
  • How and when to use Kanban coaching tools such as STATIK, the Kanban Lens, the Kanban Litmus Test
  • Identify the typical barriers and inertia blocking achievement of maturity levels 2, 3 and 4
  • Learn to coach common objections such as “all our demand has a fixed delivery date,” and “all our demand is irrefutable”
  • Learn when and how to implement the service delivery manage (SDM) and service request manager roles with Kanban
  • How to negotiate implementation of Kanban with a broader group of stakeholders after completion of a STATIK workshop


The Kanban Management Professional (KMP) credential is required. To achieve the Kanban Coaching Professional (KCP) credential, students must have the Kanban Management Professional (KMP) credential, and complete the Kanban Maturity Model (KMM) and Kanban Coaching Practices training. Course participants are encouraged to have read the book Kanban Maturity Model by David J Anderson and Teodora Bozheva.

Kanban University® Certificate

KMM Students will receive a certificate of completion recognizing participation in the class.

Course Outline

Day 1 – Sociology & Resistance to Change

  • Understanding identity and how it relates to willingness or resistance to change
  • Understanding social context
    • Social capital / Trust
    • Social cohesion
    • Social innovation & adaptability
    • Tribal assessment & behavior

Day 2 – Motivating & Implementing Change

  • Traditional designed & managed change, and the J-curve effect
  • Appropriateness of Kanban – contextual assessment
  • STATIK – the systems thinking approach to implementing Kanban
  • Barriers to achieving Maturity Level 2
  • Barriers to achieving Maturity Level 3
  • Coping with Fixed Date Demand
  • Coping with Irrefutable Demand
  • When and how to implement the SDM and SRM roles with Kanban
  • Barriers to Maturity Level 4
  • Kanban Litmus Test
  • Kanban Coaching Philosophy
  • 6 steps of the Change Motivation Escalator
  • Wrap up, reflection
  • “What will you do differently from next Monday?”

Kanban Coaching Professional Credential

KCP Credential from Kanban University®

To achieve the Kanban Coaching Professional (KCP) credential, the following course requirements must me met:

  • Kanban System Design (KMP I)
  • Kanban Management Professional (KMP II) 
  • Kanban Maturity Model 
  • Kanban Coaching Practices

The KCP is an internationally recognized credential in the Kanban Method awared by Kanban Univeristy.  

For KCP credential questions, please contact us